Refunds
The Policy
Texas Motorplex has a no refund policy.
Tickets are non-refundable — unless you purchased Ticket Protection with your tickets.
This means that if you purchased tickets and cannot attend, you will not be eligible to receive a refund, unless you purchased Ticket Protection for each ticket at checkout.
What is ticket protection
Ticket protection can be added to your order during checkout and will allow you to receive a refund – for any reason – including, if the event is rescheduled, so long as you request a refund at least 1 day before the event.
If you are concerned about your upcoming plans or the chance of a reschedule, your best option is to purchase Ticket Protection with your order.
The fine print:
- Ticket Protection can only be purchased during checkout with your tickets and cannot be added at a later time.
- Ticket Protection must be purchased for EACH ticket in your order — in other words, if you place 2 separate orders and only 1 of the orders has Ticket Protection added, then only the tickets in that 1 order will qualify for a refund.
- Ticket Protection gives you a refund for the full amount paid MINUS the price paid for Ticket Protection ($5 per ticket), Processing fees and any Transfer fees.
- Ticket Protection is non-refundable.
- Ticket Protection does not include coverage for any other expenses including travel, gas, flights, hotels or other personal costs incurred related to the event.
- A refund (or ticket transfer) MUST be submitted to our customer support by midnight BEFORE the event date. Please note, it may take several days for our customer support team to process the refund — but rest assured, we have the request and are on it!
- All Ticket Protection expires at the end of the season in which the ticket and Ticket Protection is purchased (e.g. 2024 event Ticket Protection expires 11/15/2024).
What does ticket protection cover?
Ticket Protection allows you to claim a refund for:
- Price paid for your tickets
- Service Fees / SER&L Fees
- Parking & Facility Fees
- Local Sales Tax
Ticket Protection does not include a refund on the price paid for Ticket Protection ($5 per ticket), Processing fees, Transfer fees, or any other fees not listed above. Ticket Protection does not include coverage for any other personal expenses including but not limited to travel, gas, flights, or hotels.
How long does it take to receive a refund?
Under normal circumstances can take up to 3-10 business days for us to process the refund request. Once we have processed it, it can take up to 7-10 business days for the refund to reflect on your bank statement.
If you still don’t see your refund after this time, you can request an "ARN" or "Acquirer Reference Number” from our customer support team.
This ARN is essentially like a tracking number for banking transactions. You can give this ARN to your bank or credit card company and they will be able to help locate the missing transaction.
Refunds can only be made to the original purchaser and to the original payment method.
If you are requesting a refund and your card number changed because your card was lost or stolen, the refund will still make it back to your account. The banks account for this and will be able to transfer the credit to your new account.
If you are requesting a refund to a card issued by a bank or credit agency with whom you no longer have an account, you will still need to contact your local branch. They can look up your old account and locate the funds in their "No Post" account. This is where the bank holds all funds that are no longer connected to an active account and they may issue you a physical check at this time. Unfortunately, we cannot issue refunds via physical check.
OCTOBER 4-13, 2024
